If you are unsure which model you own and don't know the model number you can upload images of both the front and back of the watch as well as the invoice. It is crucial we can identify exactly which model you have because replacements can be sent from several locations and we cannot accept responsibility if the product code is incorrect.
If the fault is a simple battery failure the battery is excluded from most manufacturers guarantees and might be cheaper to replace locally to avoid the postage cost. Other items except damage, the strap and the crystal are covered by guarantee.
When sending a watch in do not send it with any items which you may have bought separately (not from the manufacturer) in case the service staff determine we have to swap the watch in which case a strap that is not standard is quite likely not to be returned.
This box enables you to upload and images which you feel are relevant such as damage to a watch or an image to identify a particular model. You can also upload other items such as an invoice or warranty card although this is not actually required in order to get a repair underway.